FAQs

Returns/Exchanges

Unfortunately, we’re not able to offer returns or exchanges. However, we are happy to address damages and shipping errors to ensure you are satisfied with your purchase. Please contact us at theplatypuscompany@mail.com to address any damages/errors, and include order number and shipping address. 

Shipping 

Orders will be shipped within 24hrs from time of receipt. You will normally receive your order within 2-7 business days. Please review the shipping carrier's website for specific information on any delays.